Thank you for booking with us! Coocan hair and spa offers a 20% discount from the listed price for your first visit.
Please contact us directly for booking other services not listed, such as Coupon-site booking, Wedding, Make up, Eyelash extension…etc. We look forward to seeing you!

Coocan hair and spa Salon Policies

Cancellation policy

As a courtesy to other clients and our staff, we require a 24 hour advanced notice to cancel or reschedule an appointment. We regret we must charge for any missed appointments that are not cancelled within 24 hours of the scheduled appointment time.

Late arrival

Please arrive at least 5 minutes before your treatment. (10 minutes before for the first time for filling forms etc.) Arrival to appointments later than 10 minutes may result in shorter service or rescheduling.

Returns / Refunds

All sales are final. Defective products must be returned within 10 days of purchase with the receipt to receive credit. Gift certificates, series and packages are nonrefundable. Series services expire one year from date of purchase.
We guarantee all of our services. If for any reason you are unhappy with your service and/or did not receive what you requested, please inform us within 7 days from the original service date for a redo.

Online Booking

Your request is sent to straight to the salon and confirmed automatically. We will contact you if there are any problems with your request to confirm details. Bookings will be confirmed via text message and/or e-mail 2 days prior to your booking date to your supplied contact number and/or e-mail address. If you have any problems for booking online, please call us 310-545-1211 during our operation hours.

Gratuities

Gratuities are not included in the price of packages or services. At your discretion, gratuities are graciously accepted. The industries average ranges from 15~20% of the service fee.

Payment

We accept cash and major credit cards. Price may be subject to change without notice.

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.